Responsible Gaming

Our Commitment

At Joylix, we are committed to providing entertainment that is enjoyable, safe, and balanced. Although our platform offers free social games with virtual currency only — no real money gambling — we recognise that any form of gaming can become problematic for some people. We take responsible entertainment seriously and encourage healthy habits.

This page outlines our approach, the support resources available, and practical steps you can take to stay in control.

A Social Platform, Not Gambling

It is important to understand what Joylix is and is not:

• No real money: You cannot wager, win, or lose real money on our site. All games use virtual currency that has no cash value.
• Entertainment only: Our games are designed for fun and relaxation. They simulate casino-style experiences without financial risk.
• Free to play: Virtual currency is provided free of charge. It cannot be purchased, sold, or exchanged.

Even without real money at stake, we believe it is important to promote healthy gaming habits and to support anyone who may be struggling with gaming or gambling-related issues.

Signs of Problematic Gaming

Gaming can become problematic when it starts to affect other areas of life. Be aware of these signs in yourself or others:

• Spending more time gaming than intended, or neglecting work, studies, or relationships
• Feeling restless or irritable when unable to play
• Using gaming to escape from problems or negative emotions
• Lying to family or friends about how much time is spent gaming
• Difficulty cutting down or stopping, despite wanting to
• Continuing to play even when it causes harm or distress

If you recognise these patterns, consider reaching out to one of the support organisations listed below. Help is available, and you do not have to face this alone.

Self-Management Tips

Here are some practical steps to keep your gaming balanced and enjoyable:

• Set time limits: Decide in advance how long you will play and stick to it. Use a timer or alarm if it helps.
• Take regular breaks: Step away from the screen every 30–60 minutes. Stretch, hydrate, and rest your eyes.
• Balance with other activities: Make sure gaming does not crowd out exercise, socialising, or other hobbies.
• Avoid playing when stressed or tired: Gaming to escape difficult emotions can become a habit. Try other coping strategies first.
• Be honest with yourself: If you feel your gaming is getting out of hand, acknowledge it and seek support early.

Support Organisations

If you or someone you know is struggling with gambling or gaming-related issues, the following organisations offer free, confidential support:

• GamCaregamcare.org.uk — Free support, advice, and counselling for anyone affected by problem gambling
• GambleAwarebegambleaware.org — Information, advice, and treatment for gambling harm
• Gamblers Anonymousgamblersanonymous.org.uk — Peer support groups for those with a gambling problem

These organisations support people affected by both real-money gambling and excessive gaming. You do not need to have lost money to reach out — if you are worried about your behaviour, they can help.

Age Verification

Joylix is intended for adults aged 18 and over. We use an age verification gate when you first visit our site. By confirming that you are 18 or older, you agree that you meet our eligibility requirements.

We do not knowingly allow anyone under 18 to access our platform. If you believe a minor has accessed our site, please contact us at legal@joylix.games so we can take appropriate action.

Parent Guidance

If you are a parent or guardian, we encourage you to:

• Talk to your children about responsible screen time and the difference between games and real-money gambling
• Use parental controls and device settings to limit access to age-restricted content
• Monitor the amount of time young people spend on games and ensure it does not interfere with sleep, school, or social life
• Be aware of the games and sites your children use, and discuss any concerns openly

Our site is designed for adults. We recommend that under-18s do not use Joylix. For more information on keeping young people safe online, visit resources such as the UK Safer Internet Centre or the NSPCC.

Contact Us

If you have concerns about our platform, our approach to responsible gaming, or if you would like to report something that worries you, please get in touch:

Email: legal@joylix.games

For general enquiries: hello@joylix.games

We take all feedback seriously and will respond as soon as we can. If you need immediate support, please contact one of the support organisations listed above — they are available 24/7.